These Terms and Conditions apply to travel planning and booking services provided by Guide Me Away Worldwide Connections Ltd., operating as Guide Me Away (“Guide Me Away,” “we,” “us,” or “our”), and to use of guidemeaway.com.
Consumer Protection BC Licence: 90178
IATA TIDS: 96240535
Please read these terms together with your proposal, invoice, booking confirmation, any separate service agreement, and the applicable travel supplier’s terms before authorizing a booking or payment. We will provide the applicable terms and material booking information for your review before you commit. A website inquiry or consultation alone does not create a confirmed travel booking.
Guide Me Away provides travel advice, planning, and reservation services. Unless your written agreement expressly states otherwise, we act as a travel intermediary for independent suppliers, including airlines, hotels, resorts, cruise lines, tour operators, destination management companies, transportation providers, and insurers.
Suppliers operate and deliver their own travel services. Their terms govern matters such as ticket restrictions, baggage, accommodation rules, cancellation penalties, itinerary changes, and the delivery of those services. We will identify the relevant suppliers and make their applicable terms available before booking.
We will perform our agreed services with reasonable care and assist with supplier communication when issues arise. Assistance does not guarantee a particular supplier decision or outcome.
The person authorizing a booking must have reached the age of majority where they reside and have legal capacity to enter the agreement. If you arrange travel for others, you must have authority to provide their information, communicate booking instructions, and obtain their agreement to the applicable terms. Payment authorization must come from the cardholder or other authorized payer.
Provide complete and accurate information for every traveller, including legal names exactly as shown on the documents they will use to travel, dates of birth, contact details, and any information required by suppliers or authorities.
Please disclose relevant accessibility needs, mobility equipment, dietary requirements, allergies, and other accommodation requests early enough for us to check arrangements with suppliers. Provide only health information reasonably necessary for the requested service.
Review proposals and confirmations promptly, including names, dates, destinations, airports, room categories, cabin categories, occupancy, and inclusions. Notify us immediately of any discrepancy. Changes may involve supplier charges, fare differences, or availability restrictions. Responsibility for an error and its correction will depend on its cause and applicable law.
Quotes depend on availability and may change before the supplier confirms the reservation or issues the ticket. A proposal, screenshot, or payment authorization does not by itself hold inventory or guarantee a price. Any hold and its expiry will be confirmed in writing.
Every quote and invoice will identify the currency. Do not assume that a price is in Canadian or U.S. dollars. If the currency is unclear, ask us before authorizing payment.
Before you commit, we will disclose the price, applicable taxes, mandatory charges, our service fees, payment schedule, and known additional costs. Charges payable separately at the destination will be identified where known. Optional purchases and charges arising from later changes are additional.
Foreign-currency transactions may involve exchange-rate differences or fees charged by your bank, card issuer, or payment provider. Refund values in your home currency may differ from the original payment because of exchange rates.
Once booked, pricing is governed by the confirmed agreement and applicable law. Any permitted adjustment must have a valid contractual or legal basis; we will explain that basis and any available options. We will not substitute a materially different price without your authorization where authorization is required.
If we discover an error in a quote, we will notify you and explain the available options before proceeding. Errors affecting confirmed bookings will be handled in accordance with the agreement and applicable law.
Guide Me Away may charge fees for custom itinerary planning, group research, destination wedding planning, flight reservations, changes, cancellations, or other agreed services.
The amount, currency, scope of work, taxes, payment timing, refund conditions, and any credit toward a subsequent booking will be disclosed in writing before you authorize the service. No fee or percentage charge applies solely because it is mentioned as a possible service in these terms.
A planning fee pays for the agreed research and advisory work and is separate from supplier deposits and travel costs. It is credited toward a booking only where the written fee agreement expressly provides for that credit and states its conditions.
Any non-refundable fee must be expressly disclosed and agreed before payment or work begins. Refundability depends on the fee agreement, work performed, and applicable law. Additional work outside the agreed scope requires a further disclosed agreement.
We will explain the booking requirements, deposit, final payment deadline, cancellation terms, and relevant supplier conditions before you authorize a reservation.
Your travel reservation is confirmed when the supplier accepts it and we provide written confirmation. For flights, check that ticket issuance has also been confirmed; a reservation reference alone may not establish that a ticket has been issued.
Payments are due on the dates stated in your agreement or invoice. We may need to receive payment before the supplier’s deadline to allow processing. Failure to pay on time may cause the supplier to cancel the reservation or release inventory and may result in disclosed penalties. We will communicate applicable deadlines, but reminders do not extend them.
Payment authorization covers only the amount, recipient, and purpose you approve. We may arrange payment directly to a supplier or collect it through an approved payment method, as disclosed for your booking. We will provide receipts and booking records as required by law.
Send change or cancellation requests to your advisor or info@guidemeaway.com in writing. Contact us promptly when a deadline is approaching, and request acknowledgment if you do not receive a response. Supplier deadlines, time zones, and processing requirements may affect the outcome.
Supplier penalties, fare differences, and any separately disclosed Guide Me Away fees may apply. Depending on the booking, cancellation costs can be up to the full travel price. Non-refundable does not mean changeable, and changeable does not necessarily mean refundable.
We will explain the applicable terms and assist with requests. Refunds and credits are subject to your agreement, supplier obligations, and applicable law. A supplier cancellation or disruption does not automatically establish either that a full refund is available or that no refund is available.
Where a supplier processes a refund, its processing time may affect when funds reach you. We will communicate available updates. Any money we must refund will be handled within applicable legal deadlines. We will explain any deductions and their contractual or legal basis.
Travel credits may have restrictions concerning expiry, eligible travellers, permitted routes, booking channels, and travel completion dates. A credit is not cash unless its terms or applicable law provide otherwise. The specific written credit conditions apply.
Nothing in this section limits statutory cancellation, refund, or other consumer rights.
Suppliers may change schedules, equipment, routes, ports, accommodations, or services under their applicable terms and legal obligations. Weather, strikes, public health events, government restrictions, natural disasters, conflict, and other events can disrupt travel.
We will communicate material changes brought to our attention and help you understand the available options. Depending on the circumstances and applicable rules, these may include alternatives, rebooking, a refund, or a credit. We cannot guarantee uninterrupted travel or reimbursement beyond what the agreement, insurance policy, or law provides.
Additional arrangements or expenses should be approved before we incur them on your behalf, except where another written agreement authorizes them.
Airline schedules, operating carriers, aircraft, seating, and baggage allowances are subject to the airline’s terms and applicable law. A particular aircraft or cabin layout is not guaranteed unless expressly guaranteed by the supplier.
Seat selection may cost extra even when a ticket includes other flexibility or benefits. Paid or requested seats can change for operational reasons. Seating together is subject to availability and any applicable legal requirements.
Review your ticket’s baggage allowance, check-in requirements, airport arrival guidance, and connection details. Reconfirm flight status before departure.
Separately ticketed flights may not include protected connections, through-checked baggage, or coordinated rebooking. We will identify separately ticketed arrangements we propose and explain relevant risks before booking. If you independently book connecting travel, tell us so we can consider it when planning.
Your confirmation identifies the accommodation or cabin category and confirmed inclusions. Requests for connecting or nearby rooms, bed arrangements, particular views, early check-in, late checkout, upgrades, and other preferences are subject to supplier confirmation and availability unless expressly confirmed as guaranteed in writing.
All-inclusive inclusions, children’s programs, age restrictions, accessibility features, and resort facilities vary by property. Pools, activities, dining venues, and other facilities may be affected by season, maintenance, weather, or supplier changes.
Tell us which features are essential before booking so we can seek specific confirmation. We can communicate allergy, dietary, accessibility, and medical accommodation requests, but cannot guarantee an allergen-free environment or a supplier’s ability to meet every need.
Promotional amenities and partner benefits apply only when confirmed for the particular booking and remain subject to their disclosed eligibility conditions.
Group and wedding bookings may have additional written terms covering room blocks, minimum participation, deposits, release dates, attrition, individual cancellations, event services, and organizer responsibilities. These terms will be disclosed before acceptance.
Complimentary places, concessions, upgrades, and group credits are available only if the supplier’s qualification requirements are met. Their value, recipient, timing, and permitted use depend on the written group agreement. Separate reservations do not automatically qualify for group benefits.
An organizer does not automatically assume payment liability for other travellers. Any such obligation must be expressly agreed in writing.
Each traveller is responsible for obtaining valid travel documents and meeting the requirements applicable to their citizenship, itinerary, transit points, and destination. These may include passport validity, visas, electronic travel authorizations, health documentation, consent letters for minors, and other entry requirements.
Requirements can change. Verify them with the relevant government authorities, consulates, and carriers before booking and again before departure. Review Government of Canada travel advice at https://travel.gc.ca/travelling/advisories and seek medical advice where appropriate.
We can provide general guidance, but entry and boarding decisions are made by the responsible authorities and carriers. Failure to meet requirements can lead to denied boarding or entry and costs under the applicable booking terms. This responsibility does not excuse an error in a document service we expressly agree to provide.
We strongly recommend suitable travel insurance, including emergency medical coverage and, where appropriate, cancellation, interruption, delay, and baggage coverage.
Review policy limits, exclusions, deductibles, pre-existing condition and stability requirements, purchase deadlines, and claim procedures with the insurer or an appropriately authorized insurance representative. Coverage depends on the actual policy; credit card and employer benefits may not cover every traveller or expense.
Supplier protection products, flexibility packages, and cancellation waivers are not necessarily insurance. Their terms may provide a credit rather than a cash refund and may exclude some fees or require action before a specific deadline. We will identify the product offered and provide its terms for review.
Purchasing a policy or protection product does not guarantee that a claim or cancellation request will be accepted. The insurer or supplier determines eligibility under the relevant terms and applicable law. If you decline coverage, that decision does not waive any rights you otherwise have under law.
Your travel documents will identify available supplier and emergency contacts. For immediate issues at the destination, notify the supplier promptly and contact your advisor so we can assist. For medical or safety emergencies, contact local emergency services and your insurer’s assistance service first.
Our support availability will be communicated for your trip. Around-the-clock agency support applies only if expressly included in your written service agreement.
Keep relevant receipts, correspondence, and other records of problems. Follow supplier and insurer claim deadlines. Contact info@guidemeaway.com with concerns about our services so we can review them and seek a resolution. This process does not restrict your right to contact a regulator, seek legal advice, or pursue any available legal remedy.
We collect, use, and disclose personal information for reasonable, identified purposes connected with providing our services and meeting legal obligations, in accordance with applicable privacy law and our Privacy Policy: https://guidemeaway.com/privacy-policy/.
Booking arrangements may require sharing relevant information with suppliers, booking platforms, payment providers, insurers, and government authorities, including organizations outside Canada. Information handled outside Canada may be subject to the laws of that jurisdiction. We will obtain consent where required and limit sharing to information reasonably needed for the identified purpose.
Use the secure collection method we provide for passports, payment details, and other sensitive information. Do not send complete payment card details through ordinary email.
Marketing consent is separate from travel service communications. You may unsubscribe from marketing emails without cancelling your booking or preventing essential booking updates. Contact us with privacy questions or requests to access or correct your personal information.
Website content is provided for general information and does not constitute a live availability guarantee or personalized legal, medical, immigration, or insurance advice. We take reasonable care with the content but will correct information when errors are identified.
You may use the website for lawful personal travel research. You may not interfere with its operation, introduce malicious code, misuse another person’s information, or copy or commercially exploit protected content without permission or another lawful basis.
Website text, branding, photographs, designs, and other materials belong to Guide Me Away or their respective owners. Links to external websites are provided for convenience; those websites operate under their own terms and privacy practices.
We will request permission where required before using identifiable client photographs, private correspondence, or testimonials in marketing. These terms do not grant a blanket right to use your personal content for advertising.
Guide Me Away is responsible for performing its agreed services with reasonable care and meeting its legal obligations. Independent suppliers are responsible for operating the travel services they provide.
To the extent permitted by law, Guide Me Away is not responsible for losses caused solely by an independent supplier’s acts or omissions, a traveller’s failure to meet disclosed requirements, or events beyond our reasonable control, except where our own breach of duty contributed to the loss.
Nothing in these terms excludes liability that cannot lawfully be excluded, excuses our own negligence or misconduct, or removes any mandatory consumer protection, privacy, airline passenger, cancellation, or refund rights. Supplier terms and disclaimers are also subject to applicable law.
These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, subject to any mandatory protections or jurisdiction rights that apply to you elsewhere.
Please contact us first if you would like us to help resolve a concern. You retain your right to pursue remedies through a regulator, tribunal, or court with jurisdiction. These terms do not require mandatory arbitration or waive a right to participate in a legal proceeding where that right is protected by law.
Your agreement includes these terms as provided and accepted for your booking or service, the applicable written proposal and fee agreement, your booking confirmation, and the supplier terms disclosed before acceptance.
Booking-specific terms govern the particular travel service or fee they address, subject to applicable law. If you identify a conflict or unclear term, ask us for clarification before authorizing the service. No document overrides mandatory legal rights.
We may update this page for future website use and new bookings. An update does not retroactively change an existing booking or accepted service agreement without a lawful basis and any required consent. We will identify the applicable version when presenting terms for acceptance.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Guide Me Away Worldwide Connections Ltd.
Operating as Guide Me Away
Consumer Protection BC Licence 90178
IATA TIDS 96240535
Email: info@guidemeaway.com
Local: 778-655-5135
Toll-free: 1-833-553-4119
Website: https://guidemeaway.com/
Our legal business address and any other required contact particulars will be included in your pre-contract disclosures and booking records.
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