Frequently Asked Questions

Ask us anything. Really.

Bespoke, bucket-list, and multigenerational travel — planned end to end by people who know the way, so you can focus on the moments, not the logistics.

Why book with a travel advisor

Your time away is valuable. We help you choose the right destination, compare the options that matter, and bring flights, stays, transfers, and experiences together into a trip that works. You have someone who understands your plans and can help when questions or changes come up.

We get to know the people taking the trip before we plan it. Your interests, budget, pace, and the details that make travel comfortable all shape our recommendations. As an independent boutique agency founded in 2016, we combine personal service, firsthand travel experience, and trusted supplier relationships to create trips that feel right for you.

We specialize in family and multigenerational travel, custom journeys, all-inclusive vacations, ocean and river cruises, honeymoons, and celebrations with friends and family. From a resort escape to a journey across several countries, we coordinate the arrangements around your priorities. We also assist with corporate and incentive travel.

Yes. We start with a complimentary 15-minute conversation to learn about your trip and see how we can help. There is no obligation to book. If your trip requires a planning or research fee, we explain the cost and what it includes before you decide to move forward.

It depends on the trip and the work involved. Services like custom itinerary design, group research, destination wedding planning, and flight bookings may carry a fee. We’ll always tell you upfront what applies.

Absolutely. We work with travellers across Canada and the United States by phone, email, and video call. You receive the same personal attention wherever you are based. If you live elsewhere, get in touch so we can confirm which services are available for your trip.

Yes. These details belong in the planning from the start. As an LGBTQ+ owned agency, we understand the importance of feeling welcome and comfortable while travelling. Tell us about mobility needs, allergies, dietary requirements, or destination concerns so we can research suitable options and check specific arrangements with suppliers. Availability and accommodations vary, and we will explain what has been confirmed before you book.

Yes. We help with questions, booking changes, and supplier follow-ups for the arrangements you book through us. Before departure, we provide your travel details and explain how to reach your advisor and relevant local or emergency contacts. If plans are disrupted, we help you understand your options and coordinate next steps. Supplier policies, availability, and any applicable costs will determine what can be arranged.

Join the Journey

Some people work to travel.
Our team travels as part of the work.

If you’re passionate about exceptional experiences, genuinely curious about the world, and driven to create something meaningful for the people you serve — we’d love to meet you.

Join the Guide Me Away family and build a career around what you already love.

STEP INTO THE INNER CIRCLE

Plan like a pro. Travel like a VIP.

Travel worth knowing about, in your inbox. New resorts and ships worth a look, seasonal windows before they close, and the trips we’re excited about.

READY WHEN YOU ARE

Guide Me Away was founded on something simple: a belief that travel, done right, changes you.