Most travel goes wrong for the same reason: someone described a property instead of checking it. A room is listed as accessible and the bathroom door is too narrow. A tour is “suitable for all” and starts with four steps and no handrail. A transfer is confirmed and arrives as a van with a fixed seat.
We plan the other way round. Access requirements come first and the itinerary is built to fit them. We communicate those requirements directly to suppliers, ask the specific questions — dimensions, not adjectives — obtain written confirmation wherever it is available, and tell you clearly what is guaranteed and what remains a request.
Airline assistance, seating, and how your wheelchair travels
Sometimes the answer is that a destination won’t work the way you’d hoped, in the season you’d hoped. We’d rather tell you that early than let you find out at the airport.
